Refund policy for Home Maintenance Calendar

Last updated: 28 June 2026

1. Overview

1.1 Purpose of this Return Policy

This Return Policy explains when refunds or exchanges are available for purchases made from Home Maintenance Calendar, which provides digital preventive maintenance tools and home maintenance services planning resources.

1.2 Nature of our products

Our products are digital downloads (such as calendars, checklists, and guides), which are delivered electronically and cannot be physically returned once accessed or downloaded.

2. General Rule for Digital Products

2.1 All sales are generally final

Due to the immediate access nature of digital downloads, all sales are generally final once the product has been delivered and successfully accessed or downloaded.

2.2 Access equals usage

Opening, downloading, or otherwise accessing a Home Maintenance Calendar file is treated as use of the product, and in most cases, refunds will not be available after this point unless one of the exceptions in Section 3 applies.

3. Exceptions and When Refunds May Be Considered

3.1 Duplicate purchases

If you accidentally purchase the same Home Maintenance Calendar product more than once using the same email address, we may issue a refund for the duplicate charge after verifying the order details.

3.2 Technical issues preventing access

If you experience a confirmed technical issue that prevents you from accessing or downloading the product and we are unable to resolve it within a reasonable time (for example, 7 days from your first support request), we may offer a refund or alternative access.

3.3 Material mismatch with description

If the product is materially different from what was described (for example, the file is corrupted or substantially incomplete compared to the advertised preventive maintenance and home maintenance services content), we may provide a replacement file or, in some cases, a refund.

4. Situations Where Refunds Are Not Provided

4.1 Change of mind

Refunds are not provided if you change your mind about the purchase after accessing or downloading the digital product, including situations where you decide you no longer need a preventive maintenance calendar or home maintenance services planner.

4.2 Preference or outcomes

We do not offer refunds because you did not like the layout, design style, or specific maintenance suggestions, or because home outcomes (such as repairs, costs or time savings) did not meet your expectations. Our tools are planning aids and do not guarantee specific results.

4.3 Incorrect use or sharing

No refunds are provided if issues arise from sharing your download files or account details with others, or from modifying the files in ways that cause errors or loss of functionality.

5. Timeframe for Requests

5.1 Reporting issues

To be considered, refund or access issues should generally be reported within 14 calendar days of purchase, together with proof of purchase and a description of the problem.

5.2 Requests outside the timeframe

Requests made after this period may not be eligible for refunds, but we may still offer reasonable technical support to help you access your preventive maintenance and home maintenance services materials.

6. How to Request a Refund or Get Support

6.1 Contact details

To request a refund or get help with a download, contact:

Email: Support@maintenancecalendar.store

Include:

• Your full name

• The email address used at checkout

• The product name(s) and date of purchase

• A brief description of the issue and any error messages you see

6.2 Review process

We will review your request and aim to respond within a reasonable time, typically within a few business days, to confirm whether a refund, replacement file, or additional support is appropriate.

7. Processing Approved Refunds

7.1 Method of refund

Approved refunds are normally issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

7.2 Partial refunds

In some cases, such as where partial access or partial defect is involved, we may offer a partial refund or store credit at our discretion.

8. Chargebacks and Disputes

   8.1 Please contact us first

   If you are considering a chargeback through your bank, we ask that you contact Support@maintenancecalendar.store first so we can try to resolve the issue directly. This helps reduce unnecessary disputes and ensures faster resolutions.

8.2 Unjustified chargebacks

Repeated or clearly unjustified chargebacks may lead to limitations on future purchases or access, as they affect our ability to continue providing affordable preventive maintenance and home maintenance services tools.

9. Changes to this Return Policy

   9.1 Policy updates

   We may update this Return Policy from time to time to reflect changes in laws, industry practices, or our product range. The “Last updated” date at the top of this document indicates when changes were made.

9.2 Continued use

By continuing to purchase and use Home Maintenance Calendar products after changes take effect, you agree to the updated Return Policy.